Faq
General Questions
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are securely processed through our encrypted payment gateway.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. You'll see the exact shipping fees at checkout before completing your order.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number and instructions on how to track your package. You can also check your order status by logging into your account.
Product Information
What materials are used in your jewelry?
We use high-quality materials including sterling silver, 14k gold (both solid and plated), genuine gemstones, and premium alloys. Each product listing specifies the exact materials used.
Are your products nickel-free?
Yes, all our jewelry is nickel-free and hypoallergenic, making them suitable for sensitive skin. We use lead-free and cadmium-free materials in compliance with international safety standards.
Do you offer customization services?
We offer engraving services for selected items. Please check individual product pages for customization options or contact our customer service team for special requests.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unworn items in their original condition with all tags attached. Customized or engraved items cannot be returned unless defective.
Do your products come with a warranty?
All our jewelry comes with a 1-year manufacturer's warranty against defects in materials and workmanship. This does not cover normal wear and tear or damage from improper care.
What should I do if I receive a damaged item?
Please contact our customer service immediately with photos of the damaged item and your order number. We'll arrange for a replacement or refund as appropriate.
Care & Maintenance
How should I care for my jewelry?
We recommend storing jewelry in a dry place, away from direct sunlight. Avoid contact with water, perfumes, and chemicals. Clean with a soft, dry cloth. Specific care instructions are included with each purchase.
Will the plating wear off over time?
Our gold and rhodium plating is high-quality and durable, but like all plated jewelry, it may wear with time depending on usage and care. Proper maintenance will extend its lifespan.