Refund policy
Returns & Refunds
At AmourGlim, we want you to be completely satisfied with your jewelry purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- Item must be unused, unworn, and in its original condition with all tags attached
- Original packaging must be intact
- Proof of purchase (order number or receipt) must be provided
- Personalized or custom-made jewelry cannot be returned
- Earrings for hygiene reasons cannot be returned unless defective
Return Process
- Initiate your return request through our Returns Center within 30 days of delivery
- You will receive return instructions and a return authorization number
- Package your item securely in its original packaging
- Include the completed return form with your package
- Ship your return using a trackable shipping method
Refund Processing
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- Original shipping charges are non-refundable
- Return shipping costs are the customer's responsibility
- Refunds will be issued to the original payment method
- For exchanges, we will ship the new item once the return is received
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact our Customer Service immediately (within 48 hours of delivery)
- Provide photos of the damaged/defective item and packaging
- We will arrange for a free return and full refund or replacement
International Returns
For international orders:
- Customs duties and taxes are non-refundable
- Return shipping costs are the customer's responsibility
- We recommend using a trackable shipping method with insurance
For any questions about our refund policy, please visit our Contact Us page.